#4821High priorityEmailOpened 2026-10-16 08:12

Tent arrived with a torn rain fly

damaged-on-arrivaldispute-risktrip-date

Customer message

Jonas Keller (Trailhead member)

Hi, my Ridgeline 2P arrived on Monday and the rain fly has a tear about 14 cm long near the zipper. The box was crushed on one corner. I'm leaving for the Cascades on Oct 24 and I need a working tent. If this isn't sorted quickly I'll have to dispute the charge with my bank. Photos attached.

Tear near the vestibule zipper
Rain fly laid out
Crushed box corner

Order AO-10492

Ridgeline 2P Tent

RL-2P-TENT

$329.00

Delivered: 2026-10-13 (UPS Ground)
Payment: Visa ending 4242
Total: $329.00
Refundable: $329.00

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